Shipping & Returns

Please read before purchasing any products from my site

Shipping

I ship to all countries that are accessible through Royal Mail.

UK - £5

Rest of the world - £15

Tax and Import Duties

VAT: I do not pay or charge UK VAT on the pipes and pipe accessories that I sell.

Customs, local VAT and import taxes for buyers based outside of the UK: Buyers are responsible for any and all customs duties and/or import taxes, including local VAT they receive upon items purchased. Before you purchase an item from my website, I would encourage you to be aware of this.

Shipping Delays

I ship all parcels tracked. As a result, you the consumer are able to follow the progress of the parcel is making through the postal world. Unfortunately, I am not responsible for any delays that a parcel may face at parcel depots, customs and other facilities within the postal system.

Returns and refund policy

I do not accept refunds or returns. If a product arrives damaged as a result of the postal company, I will seek the full value of the pipe in compensation and this money once received can be returned to the customer. I must be made aware of any issues within 24 hours of delivery. Furthermore, as I take exceptional care when packing up items once I have completed a quality check process, any clear damage will be a result of postage.

However, I do wish that all my customers are happy with their order so I would like you to get in touch as soon as possible if there is any issues regarding your parcel. In the hope we can resolve the issue.

Payment methods

All payments are carried out via PayPal. Although most do, you do not need an account with PayPal to use there system to pay. If you wish to pay via bank wire please get in contact. Any issues please contact me at jackryan.pipes@hotmail.com